Dr Bill Bellows

From Red Square Puzzles to Blue Pen Companies – Discover Hidden Barriers to Teamwork – Part 1 (January 14th) and Part 2 (January 15th) - This highly interactive 2-part learning event aims to reveal blind spots to teamwork and presents new fundamental concepts and strategies from the management philosophy of Dr. W. Edwards Deming. Adoption of these strategies can shift organizations in a new direction, embedded with the vibrant benefits of a collaborative environment. This powerful new framework, enables leaders to better manage their resources, including, but not limited to, time, money, knowledge, equipment, and people.

Dr Jimmy Gandhi

The Why and How of Customer Retention in Challenging Economic Times - In this presentation, we will be looking at the importance of customer retention during challenging economic times and how it affects the bottom line of a business. The discussion will include how to go about customer retention and understanding your customer's pain points as well as the constraints from your business perspective to be able to achieve a balance between the two -- and thereby achieve better customer retention. At the end of the presentation, there will be a hands-on exercise where attendees will work on answering a few thought-provoking questions to develop a customer retention strategy for their business.

Guy Gruenberg

How to Survive and Thrive in Tough Economic Times - Prepare to thrive in today's tough economy and gain insights on navigating industry changes, interpreting key metrics, monitoring financial health, streamlining processes, strengthening key account relationships, leveraging technology, and maximizing production profitability. Learn how to stay relevant and flourish and resilient in an ever-changing market.

Chaille Brindley, Industrial Reporting

Upside Down, Rightside Up Markets - A look at the changing competitive landscape in the U.S. pallet sector from technology to markets to customer expectations. These strategies will help you compete better for customers and workers in a tough economic environment.